“How much we communicate is not determined by how well we say things but how well we are understood” – Andrew Grove.
Good leaders will engage in ongoing dialogues with the right people and they make sure that their message is coming across. Key communication channels:
- their peers (Customer)
- their external stakeholders (Customer)
- their leadership team
- their extended team
- their internal stakeholders
- future auditors
Each channel has its own specifics in terms of frequency and format.
Specific attention needs to be given to escalation steps and processes. There is a fine line between “not escalating” and “should have been escalating”. Timing matters.