Engage Relentlessly

“How much we communicate is not determined by how well we say things but how well we are understood” – Andrew Grove.

Good leaders will engage in ongoing dialogues with the right people and they make sure that their message is coming across. Key communication channels:

  • their peers (Customer)
  • their external stakeholders (Customer)
  • their leadership team
  • their extended team
  • their internal stakeholders
  • future auditors

Each channel has its own specifics in terms of frequency and format.

Specific attention needs to be given to escalation steps and processes. There is a fine line between “not escalating”¬†and “should have been escalating”. Timing matters.

 

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